Privacy Policy
At Keele & Sheppard Dentistry, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email, address, insurance details, and medical history provided through forms or during appointments.
- Technical Information: IP address, browser type, device information, and website usage statistics.
- Appointment Details: Preferred dates, services requested, and communications with our clinic.
2. How We Use Your Information
Your information is used to:
- Schedule and manage appointments.
- Provide safe and effective dental care.
- Communicate with you about treatments, reminders, and updates.
- Process insurance claims and billing.
- Improve our website and services.
3. Data Protection & Security
- We use secure systems, encrypted communications, and strict access controls to protect your data.
- Only authorized staff members have access to your personal information.
- While we take precautions, no online system is 100% secure.
4. Sharing of Information
We do not sell or trade your personal data. Information may only be shared:
- With your consent.
- With insurance providers for billing purposes.
- With legal or regulatory authorities if required by law.
- With trusted third-party providers who assist us in running our practice (e.g., appointment software), bound by confidentiality agreements.
5. Cookies & Website Tracking
- Our website may use cookies to improve user experience, analyze traffic, and personalize content.
- You can manage cookie settings in your browser.
6. Your Rights
You have the right to:
- Access and update your personal information.
- Request corrections or removal of inaccurate data.
- Withdraw consent for certain uses of your information.
- File a complaint with applicable privacy regulators if you believe your rights have been violated.
7. Third-Party Links
- Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.
8. Updates to This Policy
- These Terms and Conditions are governed by the laws of Ontario, Canada.
- Any disputes will be handled in accordance with applicable provincial and federal regulations.
8. Contact Us
If you have questions or concerns about our Privacy Policy, please contact us:
- Phone: 416-398-7460
- Email: info@keeleshepparddentistry.com